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Kogsy

Run it on your own enquiries.

A pilot puts Kogsy on one enquiry form for your business. You see real drafts for real enquiries and approve every one. If you have not tried the sample yet, start there: it takes two minutes and needs no account.

Who it suits

  • A business that sells a service and answers its own enquiries: heating engineers, dental practices, removals firms, surveyors, clinics, agencies.
  • Most enquiries can arrive through a form on your website.
  • The same dozen facts answer most of them: what you do, where, when, and how booking works.
  • Someone at the business can read and approve drafts each working day.

What happens after you send this

  1. 01Send the request on this page. It is stored the moment you send it.
  2. 02We read it and reply by email to arrange a call. If you gave times that suit you, we start from those.
  3. 03On the call we look at how your enquiries arrive today and whether the responder fits.
  4. 04If it does, we agree the scope, the length and the fee in writing before anything is built.
  5. 05We set it up with you, and you approve drafts before any reply is sent.

A pilot is paid work. Its length and fee are agreed in writing before it starts, and no figure is published here. If the responder is not the right fit we will say so on the call.

Today the responder works with a website form.

Optional. Please leave out anything about your own customers.

Optional. Two or three days and times, in your own time zone. This is a request: nothing is booked until we confirm a time with you by email.

We use this to reply to you about a pilot and for nothing else.

What a pilot covers, and what you provide.

Kogsy is in pilot. These are the terms we propose to agree in writing before anything is built.

Two ways to run it

  • In your own accountsOpen now

    The responder is set up in hosting, database, AI and mail accounts in your firm's name. You hold your customers' enquiries, each provider bills you directly, and Kogsy works there as a collaborator you can remove.

  • Hosted by KogsyNot open yet

    Kogsy would run the responder and hold your enquiries on your behalf, so you would only sign in. The software does not accept a client's real enquiries on Kogsy's own systems today. If this is how you would want it, say so in your request and we will tell you when it opens.

The rest of this page describes the way that is open now.

What a pilot covers

  • One enquiry form for one business.
  • Today it is set up in your own hosting, database, model and mail accounts, with Kogsy working in them as a collaborator. A version hosted by Kogsy is planned and is not open yet.
  • You write the business profile and the rules. We help you turn what you already tell customers into both.
  • Every reply is approved by you or someone you name.
  • Sending starts switched off. You read drafts for a first week before deciding whether to turn it on.

What is included

  • The enquiry form: a link you can share and a snippet that puts it on your website.
  • The business profile and rules: areas, hours, services, and what a reply must never promise.
  • The approval queue, with the list of enquiries past your reply target.
  • A set-up checklist that shows what is done, what is blocked and who needs to act.
  • A test enquiry through your own form before any customer uses it.
  • A record of every step, and deletion of enquiries after the period you set.

What you provide

In plain terms: four online accounts in your firm's name, for where the form runs, where enquiries are stored, the AI service, and sending email. Each provider bills you directly. Whoever looks after your website and domain does the DNS step, and we tell them exactly what to enter.

The same list, for whoever looks after your website

  • A person who can decide what the business does and does not promise.
  • Accounts in your own name for hosting, a database, a language model and mail. We walk you through opening them.
  • A sending address on a domain you control, and access to its DNS so the mail provider can verify it.
  • A place on your website for the form, or a link you can share where a page is not possible.
  • Your own privacy notice, updated to say how enquiries are handled. We supply the facts it needs.

Set-up: seven steps, each with a name against it.

Once you are signed in, a seven-step checklist in the product covers the same ground. The software ticks a step when it can see the step is done, not when someone says so.

  1. 01

    Accounts

    You open the four accounts and add Kogsy as a collaborator.

    You

  2. 02

    Deployment

    Kogsy deploys the responder into your accounts and creates your sign-in.

    Kogsy

  3. 03

    Profile and rules

    You describe the business and what replies must not say. We review it with you.

    You, with Kogsy

  4. 04

    Sender

    You add the DNS records the mail provider asks for. The checklist shows when the provider confirms them.

    You

  5. 05

    Form

    The form goes on your website and a test enquiry is sent through it.

    You, with Kogsy

  6. 06

    Draft week

    Real enquiries arrive and are drafted. You approve or edit, and nothing is sent.

    You

  7. 07

    Decision

    You decide whether to switch sending on. It is your switch, and it stays off until you set it.

    You

The responder runs in your accounts, so when the pilot ends it is yours to keep running or to switch off. You can remove our access at any time.

What a pilot has to show.

  • Every enquiry that arrives through the form is in the queue, with none lost.
  • You can see at any moment which enquiries are waiting and which are past your reply target.
  • The share of drafts you approve without rewriting, counted from the record.
  • The time from an enquiry arriving to its reply, compared with the count you take before the pilot starts.
  • Nothing sent that you did not approve. This one is enforced in code, and the record shows it.

These are the measures we agree with you before the pilot starts. We do not promise a number for any of them: the pilot exists to find out what the numbers are for your business.

Who you talk to.

  • By email, from the person who set it up with you.
  • Response times and the calls during the pilot are agreed in writing with the scope, before it starts.
  • The responder never sends without approval, so a question waiting for us cannot cause a reply to go out.

Check the fit first

  • It takes enquiries through its own web form. It does not read an inbox, answer the phone or watch social messages.
  • The rule checks match the exact words you list. A place or a promise written another way is not caught, which is why a person approves every reply.

How enquiries are stored, who can read them and when they are deleted is set out on the privacy page.

Send the request, or try the sample first.

The sample needs no account and sends nothing.

Back to the request formTry the sample